Refund policy

At FarmNutraFoods, customer satisfaction is important to us. Due to the nature of food and consumable products, we maintain a strict return and refund policy to ensure product safety and quality standards.

Returns Eligibility

Returns are only accepted under the following conditions:

  • Wrong product delivered

  • Product received in damaged condition

  • Expired product received

  • Missing item in the order

To be eligible for a return:

  • The issue must be reported within 24 hours of delivery

  • Customers must provide clear unboxing video/photos as proof

  • Product must remain unused and in original packaging

Without valid proof, return or refund requests may not be approved.

Non-Returnable Items

For hygiene and safety reasons, the following are non-returnable:

  • Opened or used products

  • Products damaged due to customer mishandling

  • Taste or personal preference-related complaints

  • Orders placed incorrectly by the customer

  • Products purchased during sale/discount/clearance offers

FarmNutraFoods reserves the right to reject return requests that do not meet policy conditions.

Refund Policy

Once the returned item is inspected and approved:

  • Refunds will be processed within 5–7 business days

  • Refunds will be issued to the original payment method or as store credit, at our discretion

Shipping charges, COD charges, convenience fees, and handling fees are non-refundable.

Partial refunds may be issued in cases where:

  • Returned products are not in original condition

  • Packaging is damaged by the customer

  • Claims are inconsistent with inspection findings

Order Cancellation

  • Orders can only be cancelled before dispatch.

  • Once shipped, orders cannot be cancelled.

  • FarmNutraFoods reserves the right to cancel any order due to stock issues, pricing errors, suspicious activity, or operational reasons.

In such cases, eligible refunds will be processed accordingly.

Failed Deliveries / Refused Orders

If an order is:

  • Refused by the customer

  • Marked undeliverable due to incorrect address/phone number

  • Not accepted after delivery attempts

Then return shipping and handling charges may be deducted from the refund amount or the order may become non-refundable.

Damaged Parcel Claims

Customers must record an unboxing video while opening the parcel.
Claims regarding:

  • damaged items

  • missing products

  • incorrect items

without proper unboxing proof may not be accepted.

Natural Product Disclaimer

As our products may contain natural ingredients:

  • Color, texture, aroma, or taste may slightly vary between batches.

  • Such natural variations are not considered defects and are not eligible for return/refund.

Contact Us

For return or refund assistance, contact:

Business Hours:
Monday to Saturday — 10:00 AM to 6:00 PM IST